After many weeks of searching, I recently booked a holiday to Lanzarote for a group of 6 people. My requirements were not straight forward as my daughter is a power wheelchair user and needed the maximum accessibility in accommodation, and airport /transfer assistance, in order to make her holiday enjoyable and hassle free. Our lovely travel agent Laura, with her heavenly patience went above and beyond to ensure every requirement was met from the airport to the hotel facilities and I cannot thank her enough for being so careful and thorough in facilitating a person with a disability. Not only that, we also got great value for money. I have no hesitation in booking my holiday with Stein Travel again in the future and I cannot recommend them enough. For now, we kick back and relax, while looking forward to lovely Lanzarote in July.
Thank you Laura.
Hi,
I just wanted to pass on my appreciation to the way Laura Kelly dealt with me regarding my recent holiday booking. She couldn't have been more customer focused, pleasant to deal with and a credit to your company.
I have 2 young kids so time is premium and she was so understanding and patient to me as a customer. An absolute credit to your company. I rang around a few places and nobody came close to the service offered by Laura and Stein Travel.
Her patience with me regarding what I wanted and when was just fantastic and we concluded the booking earlier today. Your company will be the first I deal with again and I will be telling friends and family of this positive experience. Laura deserves great credit.
Thanks,
Hi Derenea,
I feel you go above and beyond to try make our holiday exactly what we are looking for.
Your customer service is excellent and we really appreciate it.
L, Dublin